We strive to ensure that every product or service you purchase through our Platform meets your expectations. However, in certain circumstances, a refund may be considered. Please note that refunds will only be processed if they are approved by our team after proper evaluation.
To request a refund, you must contact our customer support within 7 days of receiving the product or service. All refund requests will be reviewed on a case-by-case basis. Refunds are only approved in situations where:
The product delivered is defective, damaged, or significantly different from what was described at the time of purchase.
The service provided does not match the agreed terms.
A valid issue is reported and verified by our team.
Once your request is submitted, our quality control team will assess the case and determine eligibility. If approved, the refund will be processed within 3–7 business days to your original mode of payment. Please note that refunds are not guaranteed and may be declined if the request does not meet our policy criteria.
Refunds for perishable items, customised products, or items marked as “non-refundable” will not be entertained. Our decision regarding refund approval will be final and binding.